Passionate about experiences, obsessed with results. When I'm not crafting journeys for employees or customers, you'll find me lost in a travelogue, capturing moments with my camera, or brewing the perfect iced tea. But one thing's constant: my dedication to creating experiences that connect, inspire, and drive success.
Jeremy Johnson (He/Him) has worked in User Experience and digital products for over 20 years. Starting as a designer but quickly moving to manage teams and focusing on business growth — Jeremy's scope of influence now focuses on moving organizations through integrated experience transformation. Jeremy leads change by demonstrating the value of customer experience and the process needed to create real business value from these experiences. Jeremy has vast knowledge across product development — from deep user understanding from UX Design and research to product management and finally knows enough about software development to be dangerous.
Currently, Jeremy is helping grow a new kind of consultancy, geniant, one that doesn't stop at digital but looks to the entire journey, thinking about the experiences of how people really live, work, and shop. This can be across physical space, culture, organizational change, and, of course, digital experience. This exciting new area combines service design, architecture, and change management — whatever it takes to create a seamless and exciting experience. It gives Jeremy additional expertise in interior design, architecture, and office and retail design to round out his knowledge of integrated experiences.
In the past, Jeremy's extensive career has led him to run a global business as part of a small senior management team helping projekt202's business grow and scale. During his time on the team, they've had 200% revenue growth, a move to a global scale, and an acquisition.
Beyond that, Jeremy has worked in-house, running UX for several excellent brands, including Sabre Travel Network, GameStop, and Travelocity. In the past, as VP of Customer Experience for projekt202, an experience-driven design and development company, Jeremy worked with a range of great clients including: Mercedes-Benz, Capital One, FedEx, Samsung, Southwest Airlines, The Container Store, Neiman Marcus, and many more.
While his UX, CX, and product work takes up most of his time, he's also passionate about travel, photography, art, technology, fashion, gaming, watches, and finding the perfect iced tea.
Connect with me on LinkedIn.
geniant
SVP of Experience Transformation
MAY 2022 - PRESENT
geniant exists to navigate the shifting realities of today’s world. We have a uniquely holistic approach, first by deeply understanding people, gaining insights to ideate the best solutions, and then leveraging our multidisciplinary expertise with spatial design, organizational best practices, and digital solutions to transform the experiences of where and how people live, work, and shop.
We’re growing and taking on exciting clients from Fortune 500 to innovative startups. Contact me to talk about how geniant can help you adapt to today’s shifting realities, and visit the geniant website here to learn more.
projekt202 (acquired by Amdocs)
VICE PRESIDENT OF CUSTOMER EXPERIENCE
JANUARY 2016 - MAY 2022
I was part of the senior management team @ projekt202, a leading digital transformation consultancy (now Stellar Elements by Amdocs). During my time there, I've helped grow revenue by 200%, worked through an acquisition with a $9BN market cap global organization, and supported purchases of several regional offices. Throughout this hyper-growth, I started by building one of our region's biggest User Experience teams, moving to help the overall organization with sales, marketing, and strategy. While growing the organization, I continued consulting with Fortune 500 digital leaders on their journey to experience-driven transformation.
DIRECTOR OF USER EXPERIENCE
DECEMBER 2013 - JANUARY 2016
Leading the User Experience and Design Research teams for the projekt202 Dallas regional office, I grew the team to one of the largest in the region, working on leading consumer and workplace products and services, including major airlines, retailers, and automotive organizations. projekt202’s process includes true insights gathering through modern Human-Centered Design practices, validation in our in-house lab, and working with our development team to launch successful products.
projekt202 is succeeding with companies like Samsung, Mercedes Benz Financial Services, Capital One, Dell, Salesforce, The Container Store, Neiman Marcus, and many more! Learn more about projekt202 here
travelocity (acquired by Expedia Group)
DIRECTOR OF DESIGN & USER EXPERIENCE
APRIL 2012 - DECEMBER 2013
At Travelocity I ran the User Experience group for our product organization and the design group for our media and merchandising teams. I helped set the vision and design styles and led teams to launch new products on both mobile and desktop. Also, reinstated several customer-centered programs, including prototyping and validation, into the product development process.
gamestop
DIRECTOR OF USER EXPERIENCE
SEPT 2010 - MAY 2012
At GameStop, I led the creative and product design for the e-commerce site and the digital gaming products during a company-wide investment in digital transformation. This included a significant overhaul of the e-commerce site and many new products, including a mobile native app and website.
sabre travel network
USER EXPERIENCE MANAGER
OCT 2006 - AUG 2010
At Sabre Travel Network, I was over the User Experience team tasked with reinventing how travel agents work. This included creating enterprise-critical applications that needed to be robust and easy to use for our travel agent customers. During this time, I also supported several innovation initiatives across the company.
bright corner (acquired by Geniant 1.0)
SR. USER EXPERIENCE CONSULTANT
OCT 2002 - OCT 2006
At Bright Corner I was on a team that created business value by helping companies design for people. We explored the interactions between a company and customer in terms of experiences - experiences that respond to an individual's needs, desires, and behaviors. (Bright Corner was acquired by Geniant in 2006)
