Past Work Experiences

projekt202 an Amdocs Company

VICE PRESIDENT OF CUSTOMER EXPERIENCE
JANUARY 2016 - PRESENT

I'm currently part of the senior management team @ projekt202, a leading digital transformation consultancy. During my time here, I've helped grow revenue by 200%, worked through an acquisition with a $9BN market cap global organization, and supported purchases of several regional offices. Throughout this hyper-growth, I started by building one of our region's biggest User Experience teams, moving to help the overall organization with sales, marketing, and strategy. While growing the organization, I continued consulting with Fortune 500 digital leaders on their journey to experience-driven transformation.

DIRECTOR OF USER EXPERIENCE
DECEMBER 2013 - JANUARY 2016

Leading the User Experience and Design Research teams for the projekt202 Dallas regional office, I grew the team to one of the largest in the region, working on leading consumer and workplace products and services, including major airlines, retailers, and automotive organizations. projekt202’s process includes true insights gathering through modern Human-Centered Design practices, validation in our in-house lab, and working with our development team to launch successful products.

projekt202 is succeeding with companies like Samsung, Mercedes Benz Financial Services, Capital One, Dell, Salesforce, The Container Store, and Neiman Marcus and many more! Learn more about projekt202 here

travelocity

DIRECTOR OF DESIGN & USER EXPERIENCE
APRIL 2012 - DECEMBER 2013

At Travelocity I ran the User Experience group for our product organization and the design group for our media and merchandising teams. I helped set the vision and design styles and led teams to launch new products on both mobile and desktop. Also, reinstated several customer-centered programs, including prototyping and validation, into the product development process.

gamestop

DIRECTOR OF USER EXPERIENCE
SEPT 2010 - MAY 2012

At GameStop, I led the creative and product design for the e-commerce site and the digital gaming products during a company-wide investment in digital transformation. This included a significant overhaul of the e-commerce site and many new products, including a mobile native app and website.

sabre travel network

USER EXPERIENCE MANAGER
OCT 2006 - AUG 2010

At Sabre Travel Network, I was over the User Experience team tasked with reinventing how travel agents work. This included creating enterprise-critical applications that needed to be robust and easy to use for our travel agent customers. During this time, I also supported several innovation initiatives across the company.

bright corner / geniant

SR. USER EXPERIENCE CONSULTANT
OCT 2002 - OCT 2006

At Bright Corner I was on a team that created business value by helping companies design for people. We explored the interactions between a company and customer in terms of experiences - experiences that respond to an individual's needs, desires, and behaviors. (Bright Corner was acquired by Geniant in 2006)

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A little more about me…

NATIONAL SPEAKER

A skilled presenter and speaker, Jeremy has shared his expertise with audiences at notable industry forums such as the IA Summit, Digital Dallas Summit, and the Big Design Conference (which he also helped start over 15 years ago with several other leaders in the Dallas area).

STREAMER

Jeremy is no stranger to video and training. Jeremy was part of the “Expose UX” series devoted to identifying UX issues with early-stage startups. In each episode, startup founders seek help and insights from a panel of UX experts.

TECHNOLOGIST

I'm passionate about technology innovation and how it will change our world. From blockchain to gaming and on to the metaverse, I'm an early adopter of modern technology experiences that will eventually drive the future.

MOBILE DESIGNER

I helped create one of the first web apps Apple featured after the iPhone launch (for Travelocity in 2008!). This paved the way for an ongoing relationship with Apple that led to the mobile app once the app store was officially announced. I also oversaw the mobile web and mobile app launch @ GameStop – with double the industry-standard mobile traffic visiting these properties daily.

INNOVATOR

In my time in-house with the Travel Industry and the Retail Gaming Industry, I have been asked to envision what can be. It could be casting out a 5+ year vision, where anything is possible, planting a flag to march towards – or a more tactical 2-3 year vision, something achievable in the near term. What experience will help us compete, what experience will leapfrog what's out there today.

RETAIL EXPERT

Working for a top 500 traffic site in the U.S. – with a passionate customer base – you have to be on your toes. Working to improve visits, page load times, marketing, usability, promotions, and overall site experience. Working retail with a strong brick-and-mortar presence adds another level of multichannel complexity to the mix.