Promoting experience-driven design & development to global telcos
I joined this major telecommunications and media technology provider after they acquired projekt202. During my time, I shaped engagements that improved the experiences behind flagship products and services for global telcos. I also helped craft a collaborative go-to-market strategy for the telecom vertical and represented Amdocs at industry events to open doors with global brands.
At Amdocs, my goal was to help global telcos understand the value of end-to-end experience strategy—framing problems with executives, aligning cross-functional teams, and converting insights into roadmaps that moved customer and employee metrics. The work fit squarely within Amdocs’ emphasis on digital experience as a strategic pillar, combining design, data, and AI to modernize journeys and accelerate value for communications service providers.
Externally, I served as a face of our experience capability at global forums—including Mobile World Congress—where I engaged telecom leaders to spark new design partnerships and expand our footprint in key markets. This outreach built on Amdocs’ growing design/experience bench (bolstered by projekt202 and related moves) and showcased how our teams translate strategy into tangible, next-generation experiences for tier-one operators worldwide.
50%
Our division at Amdocs, following the acquisition, reduced the time-to-market for new offers at Sprint by up to 50% through a digital transformation program.
500+
Scaled projekt202’s delivery footprint post-acquisition: 500+ team members across U.S. offices; customer base spanning over a quarter of the Fortune 50.
30%
Our team reduced order fall-outs by ≥30% through new catalog & order management flows at Sprint.
