Scaling Experience Transformation into a Global Consultancy.

Over nearly a decade at projekt202, I played a key role in transforming the company from a fast-growing regional UX consultancy into a global leader in experience-driven digital transformation. Starting with a consulting UX Team across Fortune 500 brands, to supporting the company through hyper-growth with an eventual acquisition.

UX Management & Product Marketing

UX Management & Product Marketing

projekt202

projekt202

2018

2018

As the Director of UX (with an over 50-person consulting team) and later VP of Customer Experience, focused on driving company growth, I helped shape the company’s explosive growth by shaping design strategy, leading product marketing, guiding acquisitions, and partnering with enterprise clients to deliver innovative, customer-centered solutions.



$800M

$300M in operations technology + $500M reservation system at Southwest Airlines; My team’s work sat at the heart of this enterprise-wide modernization.


#34

Ranked #34 (Small Companies) — Dallas Morning News “Top 100 Places to Work” (2015). Employer-brand proof that helped attract/retain top talent to fuel delivery.


450+

Grew to 450+ team members with ~100 planned hires (mid-2020). Headcount and growth trajectory signal delivery capacity and demand.


110+

Added a 110-person product/training team via Big Nerd Ranch (2020). Plus 20,000+ professionals trained through BNR bootcamps—capability expansion and talent/knowledge scale.


#161

#161 on the Inc. 500 (2013) + third consecutive Inc. 500/5000 recognition. External growth credential during high-expansion years.


$54M

Acquired for $54M by Amdocs (Dec 2017). Clear market validation of projekt202’s value and commercial performance.

During my tenure at projekt202, I had the privilege of helping guide the company through a decade of remarkable growth and evolution. As Director of UX from 2013 to 2016, I led a growing design team as projekt202 rapidly scaled its influence in the experience design space.

The company ranked #161 on the 2013 Inc. 500 list with a staggering 2,436% three-year growth rate, and over time counted clients such as Amazon, Google, 7-11, JCP, Toyota, Mercedes-Benz, Southwest Airlines, Capital One, and many more.

That same year, we expanded into new markets like Seattle to better serve our West Coast client base, and we were recognized among the fastest-growing private companies in Dallas.

From 2016 to 2022, as Vice President of Customer Experience, I continued to lead client strategy while also taking on responsibility for product marketing and supporting M&A efforts.

During this period, I helped scale projekt202 from a regional UX consultancy into a global digital innovation partner. We completed key acquisitions—including ORA Interactive in Chicago, Cibo in San Francisco, Big Nerd Ranch in Atlanta, and ADK Group in Boston—growing our geographic footprint and deepening our mobile and web capabilities. Our headcount grew from under 100 to nearly 600 worldwide, with expansion into Asia-Pacific via the acquisition of Roam Digital.

By 2022, projekt202 had delivered digital transformation solutions to nearly 2,000 clients and became the experience consulting arm of Amdocs (in 2018), enabling us to lead large-scale projects across telecom, healthcare, financial services, and beyond.

I’m Jeremy Johnson, product design, research & strategy leader with years of experience working across product, engineering, marketing, and GTM. Currently focusing on AI and conversational experiences.

Let's chat!

Built in Framer by Jeremy

© Copyright 2026

I’m Jeremy Johnson, product design, research & strategy leader with years of experience working across product, engineering, marketing, and GTM. Currently focusing on AI and conversational experiences.

Let's chat!

Built in Framer by Jeremy

© Copyright 2026

I’m Jeremy Johnson, product design, research & strategy leader with years of experience working across product, engineering, marketing, and GTM. Currently focusing on AI and conversational experiences.

Let's chat!

Built in Framer by Jeremy

© Copyright 2026